Refund policy

Returns and Refunds Policy — Olbloom

Last updated: December 26, 2025

Summary

  • Returns are accepted within 30 days of delivery

  • Free return shipping

  • No restocking fees

  • No final sale items

1. Introduction

At Olbloom, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return it in accordance with the terms outlined in this policy.

This Returns and Refunds Policy explains how returns, refunds, and exchanges are handled when you shop with Olbloom.

2. Return Window

  • You may request a return or refund within 30 days from the date your order is delivered.

  • Requests made after this period may not be eligible for a return or refund.

3. Eligible Items

All physical products purchased from Olbloom are eligible for return, provided that:

  • The return request is made within the 30-day return window

  • The item is returned in its original condition, unused, and with original packaging where reasonably possible

There are no final sale or non-returnable items.

4. Free Return Shipping

  • Olbloom provides free return shipping for all approved returns.

  • Once your return request is approved, we will provide instructions and, when applicable, a prepaid return shipping label.

  • There are no restocking or handling fees.

5. How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

  1. Contact us at support@olbloom.net

  2. Include your order number and reason for the return

  3. Our support team will respond within 1–7 business days with next steps

6. Refunds

  • Refunds are issued to the original payment method used at checkout.

  • Once the returned item is received and inspected, the refund will be processed.

  • Refund processing times may vary depending on your bank or payment provider.

7. Exchanges

If you prefer an exchange instead of a refund, please let us know when contacting customer support. Exchanges are subject to product availability.

8. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us as soon as possible. We may request photos or videos to help resolve the issue quickly. In these cases, you may choose between a replacement or a full refund.

9. Chargebacks and Payment Disputes

If you have any issues with your order, we strongly encourage you to contact us first so we can resolve the matter quickly and fairly. Initiating a chargeback without contacting us may delay resolution.

10. Contact Us

If you have any questions about this Returns and Refunds Policy or wish to start a return, please contact us at:

support@olbloom.net