Privacy policy

Privacy Policy

Last updated: December 26, 2025

Olbloom operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can reasonably be linked to you or another identifiable individual. Personal information does not include anonymized or de-identified information.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

Contact details, including name, billing address, shipping address, phone number, and email address.
Financial information, including payment method details, transaction information, and payment confirmation data. Payment information is processed securely by authorized payment service providers.
Account information, including username, password, preferences, and settings.
Transaction information, including products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled.
Communications, including information you provide when contacting customer support or communicating with us.
Device and technical information, including IP address, browser type, device identifiers, and network information.
Usage information, including how you interact with and navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, when you create an account, place an order, contact us, or otherwise provide information.
Automatically, through cookies and similar technologies when you access or use the Services.
From service providers, who help us operate, maintain, and improve the Services.
From third parties or partners, where permitted by law.

How We Use Your Personal Information

We use your personal information for the following purposes:

Provide, Customize, and Improve the Services

To process orders, payments, shipping, returns and exchanges; manage your account; remember your preferences; provide customer support; enable reviews; and improve and personalize your shopping experience.

Marketing and Advertising

To send promotional communications (email, SMS, or postal mail, where permitted), and to display relevant advertisements based on your interactions with the Services. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To secure the Services, authenticate accounts, prevent fraud, detect suspicious activity, and protect users and our business.

Communication

To respond to inquiries, provide customer support, and maintain our relationship with you.

Legal Compliance

To comply with applicable laws, regulations, legal processes, and to enforce our terms and policies.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

With service providers who perform services on our behalf, such as payment processing, IT services, analytics, customer support, hosting, fulfillment, and shipping.
With marketing and advertising partners, where permitted by law, to provide promotional services. These partners process information in accordance with their own privacy policies.
With your consent or at your direction, such as when arranging shipping or integrating third-party tools.
With affiliates or within our corporate group, where applicable.
In connection with a business transaction, such as a merger, sale of assets, or insolvency.
To comply with legal obligations, enforce our policies, or protect the rights, property, or safety of Olbloom, our users, or others.

Third-Party Websites and Links

The Services may include links to third-party websites or platforms not operated or controlled by Olbloom. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Your Information

We implement reasonable security measures to protect your personal information; however, no system is completely secure. We recommend using secure channels when communicating sensitive information.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Right to access
Right to delete
Right to correct
Right to data portability
Right to object or restrict processing
Right to opt out of targeted advertising
Right to withdraw consent (where processing is based on consent)

You may exercise your rights by contacting us using the details below. We may verify your identity before fulfilling your request, as required by law.

We will not discriminate against you for exercising your rights.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we use appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this website with a revised “Last updated” date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@olbloom.net

For the purposes of applicable data protection laws, Olbloom is the data controller of your personal information.